Instant answers to every where’s-my-order — never guessed.
cobay looks up the real order in Shopify, answers returns and shipping from your policies, and hands off to a human the moment it’s unsure. Support like your best CX lead, awake at 2am.
Where’s my order? Answered from real Shopify data.
Order status is the question that floods your inbox. cobay reads the live order in Shopify and answers in seconds — so it’s never a guess, and it’s never wrong.
Pulled live, per request
It queries your Shopify order the moment a customer asks — status, tracking, and items straight from the source.
Real tracking, real dates
Shipped, in transit, out for delivery — with the carrier link and the actual delivery window, not a canned reply.
Knows who’s asking
One memory across the journey means it already knows the customer and the order before they finish typing.
Returns, shipping, and policy — in your words, from your knowledge base.
cobay learns your policies and FAQs on connect. Every answer traces back to something you actually wrote — so it stays on-brand and on-policy.
Returns & exchanges
Eligibility, windows, and how to start one — read straight from your return policy, not invented.
Shipping & delivery
Rates, cutoffs, regions, and timelines — the same answers you’d give, every time.
Policies & product care
Warranties, sizing, ingredients, how-tos — grounded in your knowledge base and FAQs.
When it’s unsure, it hands off — cleanly.
The fastest way to lose a hard-won customer is a confident, wrong answer. cobay knows the edge of what it knows, and passes the baton before it crosses it.
Low confidence, clean handoff
If cobay isn’t sure, it doesn’t guess. It says so and routes the conversation to your team.
Full context comes with it
Your teammate picks up the whole thread and the customer’s memory — no starting over, no re-asking.
Edge cases stay human
Upset customer, refund exception, anything sensitive — it hands off cleanly instead of overstepping.
Support you can trust in front of your customers.
Never invents
No made-up orders, tracking, or refund promises. If it’s not in your data, it doesn’t say it.
One memory, not a fresh bot
The context that closed the sale is the same context answering the question after it.
Live in minutes
Connect Shopify and cobay learns your orders, policies, and FAQs — no flows to build.
Let cobay answer the where’s-my-order flood.
Grounded in your real Shopify data. Hands off when unsure. Free to install — live in minutes.