One agent. One memory. The one brain.
Most tools run two bots — one to sell, one to support — with two separate memories. cobay is a single agent with a single shared memory, so the conversation that closes the sale is the same one that handles the question after it, and the one that brings them back.
One agent does the whole job — because it never forgets.
Sales context and support context are the same context. When one agent holds all of it, every conversation gets smarter than the last.
Sells
Recommends the right product, builds the bundle, and rescues the cart at the moment of intent.
Supports
Answers where’s-my-order, returns, and shipping instantly — from your real order data.
Remembers
Carries the context that closed the sale into support, and back out to the next purchase.
Sells like your best rep — on every session.
Your best salesperson knows the catalog cold and reads the room. cobay does that for every browser at once, then shows you the revenue it influenced.
Recommends the right product
Turns "which one is right for me?" into a confident answer, grounded in your real catalog.
Builds the bundle
Suggests the pairing that lifts AOV — the refill, the matching shade, the starter set.
Rescues the cart
Steps in at the moment of hesitation with the one detail that closes it, not a discount reflex.
Supports like your best CX lead — never guessed.
Every post-purchase answer comes straight from your Shopify data. If it’s not in the order, cobay doesn’t make it up — it looks it up, or hands off.
Order lookups
Where’s-my-order answered in seconds, pulled live from the actual order — not a guess.
Returns & exchanges
Walks the customer through your real return policy and starts the right one for their item.
Shipping & delivery
Tracking, timelines, and address changes — grounded in your fulfillment data, always current.
One shared memory, across the whole journey.
The context that helps someone buy is the context that helps them after — and the one that brings them back. cobay keeps all of it in one place.
"Which one for sensitive skin?" cobay recommends the Calm Balance Serum and closes the sale.
"Where’s my order?" Same agent, same memory — it already knows who they are and what they bought.
It remembers the skin concern that closed the sale — and brings them back for the fragrance-free refill.
Every rival runs two bots with two contexts. cobay runs one brain — so nothing gets lost in the handoff, because there is no handoff.
Powerful, but on a leash.
The fastest way to lose a hard-won customer is a confident, wrong answer. cobay only speaks from your real data, stays in your brand voice, and hands off to a human the moment it’s unsure.
One agent that sells, supports, and remembers.
Connect Shopify and cobay learns your catalog, prices, and policies. Free to install — live in minutes.